Shipping Policy

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

• Standard Shipping:
  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment
• Free Shipping:
  • Carrier: EMS
  • Available for orders over $50
  • Delivery Time: 15-25 business days after shipment

Note: We ship globally, excluding Asia and select remote regions. Delivery times may vary based on location and customs processing.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of you receiving your order. All items must be in their original condition—unworn, unwashed, with all tags attached and in original packaging.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Our Team: Email us at [email protected] with your order number and reason for return/exchange.
2. Wait for Approval: Our customer service team will respond within 1-2 business days with return authorization and instructions.
3. Package Your Item: Securely package the item in its original condition with all tags and packaging.
4. Ship to Us: Send the package to our returns address (provided in your return authorization email).
5. Processing: Once received, we’ll process your return or exchange within 3-5 business days.

Return & Exchange Request Template

Use this template when emailing us to ensure we have all necessary information:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Sexy Costumes Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Name of Product]
Size/Color: [If applicable]
Reason for Return/Exchange: [Please specify]

I confirm that the item is in its original condition with all tags attached and packaging intact.

Please provide return instructions and the shipping address.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number - Optional]
            

Refund Information

Once we receive and inspect your returned item:

• Processing Time: Refunds are processed within 3-5 business days after we receive your return.
• Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility.

Exchange Information

• We’ll ship your replacement item once we receive your return.
• If the exchanged item costs more, you’ll need to pay the difference.
• If the exchanged item costs less, we’ll refund the difference.
• Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us immediately at [email protected].
• Include photos of the damaged/incorrect item and packaging.
• We’ll arrange for a replacement or refund at no additional cost to you.
• In some cases, we may ask you to return the item using a prepaid shipping label.