Confident Shopping, Worry-Free Returns

At Sexy Costumes Store, we want you to love your purchase and feel confident in your choice. If you’re not completely satisfied, our hassle-free returns and exchanges policy ensures you can shop with peace of mind.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of you receiving your order. All items must be in their original condition – unworn, unwashed, with all tags attached and in original packaging.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Team: Email us at [email protected] with your order number and reason for return/exchange
  2. Wait for Approval: Our customer service team will respond within 1-2 business days with return authorization and instructions
  3. Package Your Item: Securely package the item in its original condition with all tags and packaging
  4. Ship to Us: Send the package to our returns address (provided in your return authorization email)
  5. Processing: Once received, we’ll process your return or exchange within 3-5 business days

Return & Exchange Request Template

Use this template when emailing us to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sexy Costumes Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of Product] Size/Color: [If applicable] Reason for Return/Exchange: [Please specify] I confirm that the item is in its original condition with all tags attached and packaging intact. Please provide return instructions and the shipping address. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refund Information

Once we receive and inspect your returned item:

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchanged item costs more, you’ll need to pay the difference
  • If the exchanged item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Briefs & Thongs (intimate apparel)
  • Hosiery (once packaging is opened)
  • Bodysuits with hygiene seals removed
  • Any items without original tags or packaging
  • Items showing signs of wear, damage, or alteration

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label

Need Help?

Our customer service team is here to assist you with any returns or exchanges questions:

Email: [email protected]

Response Time: 1-2 business days

Returns Address: 2965 Elk City Road, FRESNO, US 43824

Thank you for choosing Sexy Costumes Store – where confident self-expression meets exceptional customer care!