Welcome to Sexy Costumes Store! We’re here to help you express your boldest self with confidence. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more.

Product Information

What types of products do you offer?
We specialize in expressive fashion that celebrates your unique personality. Our collections include:
  • Lingerie & Intimate Apparel
  • Costumes (including Playboy, Men’s, and themed costumes)
  • Festival & Rave Wear
  • Bodysuits & Teddies
  • Dresses & Gowns
  • Hosiery & Briefs
  • Loungewear & Robes
  • Seasonal Collections (Christmas, Summer)
Are your products true to size?
Yes! We provide detailed size charts for each product to ensure the perfect fit. Our quality checks guarantee that your intimate apparel and costumes will arrive in perfect condition, ready to boost your confidence.
Do you offer seasonal or limited edition items?
Absolutely! We regularly update our collections with seasonal offerings like our Christmas line and Summer Collection. Follow us or check back often to discover new expressive pieces.

Ordering & Account

How do I place an order?
Simply browse our collections, select your favorite styles, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your order.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] within 2 hours of placing your order. We cannot guarantee changes after this window as our team begins processing.

Payment Options

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. Your financial details are never stored on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and contact your financial institution if issues persist.

Shipping & Delivery

Important Note: All delivery timeframes are estimates and begin after order processing is complete (1-2 business days). Actual transit times may vary depending on your location, customs processing, and seasonal factors.
How long does order processing take?
Our team processes all orders within 1-2 business days. During peak seasons or promotions, please allow the full 2 business days for order verification, quality checks, and packaging.
What shipping options are available?
We offer two shipping methods to suit your needs:
  • Standard Shipping – $12.95: Delivers within 10-15 business days after dispatch via DHL or FedEx. Includes comprehensive tracking and reliable delivery with signature confirmation available.
  • Free Shipping: Available on orders over $50 via EMS. Delivers within 15-25 business days after dispatch. Tracking information is provided.
Do you ship internationally?
Yes! We proudly ship worldwide to confident individuals across the globe. However, we’re unable to deliver to certain Asian countries and remote locations due to carrier restrictions. During checkout, our system will automatically confirm if we can deliver to your address.
How can I track my order?
Once your order leaves our warehouse, you’ll receive a confirmation email with tracking information. This allows you to follow your package’s journey to your doorstep.
What if I’m not home when my package arrives?
For Standard Shipping with DHL or FedEx, signature confirmation is available. Carriers will typically attempt delivery 2-3 times or leave a notice with pickup instructions. For EMS shipments, procedures vary by location.

Returns & Exchanges

What is your return policy?
We want you to love every piece that helps you express your boldest self. If any item doesn’t meet your expectations, you may return unworn, unwashed items with original tags within 15 days of receipt.
How do I initiate a return?
Please visit our Returns page for complete details and to start the return process. For fastest service, include your order number and reason for return.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The timing of when the funds appear in your account depends on your financial institution.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order and returning the original item.

Contact Information

How can I contact customer service?
Our dedicated customer service team is here to help at [email protected]. We’re committed to ensuring your Sexy Costumes Store experience is as confident and stylish as the fashion you choose!
Where is your company located?
Sexy Costumes Store operates from:
2965 Elk City Road, FRESNO, US 43824

Thank you for choosing Sexy Costumes Store – where fashion meets confidence and self-expression!